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Maslow hierarchy of needs

self actualization needs; ego needs; social needs; security needs; physiological needs

ego needs

acknowledgement; recognition; sense of status; importance

Mc Gregor theory X

believe that People dislike work and must be controlled and directed to achieve goals

Mc Gregor theory Y

People like work and actively seek responsibility. they believe in empowerment and enabling

empowerment

giving employees the authority to make decisions without traditional managerial approval

enabling

giving someone the tools and skills to do something

MBO

management by objectives by Drucker

MBO definition

call on managers to work with employees to formulate clear ambitious but achievable goals. there has to be monitoring and measurment

picking up information on the grapevine

passed from one person to another in conversation

active listening

means listening with full attention not interrupting except ask for clarification and giving consideration to other person's point of view

assertiveness

means stating your needs and opinions confidently and clearly without on the one hand beeing indirect or suffering in silence or on the other being aggressive and rude

a team

taskforce or working party

personality types in a team

head people hands people heart people

head people

people who are good at thinking and problem-solving

hands people

people who are good at doing and acting

heart people

people who are good at networking and resolving conflicts

5 stages of team development identified by Bruce Tuckman

forming; storming; norming; performing; adjourning

stage 1 forming

people get to know each other

stage 2 storming

refers to brainstorming and conflicts that arise in a team

stage 3 norming

members sort out a way of working together and begin to own and share the team objectives

stage 4 performing

members focus on solving problems and doing tasks. Progress can be seen as they pass of various milestones

milestones

events that mark an important stage in a process

stage 5 adjourning

the job is finished and they open a public recognition and celebration of achievements

qualities of leaders

they are creative and innovative, looking for new solutions to old problems. They are alone at the top. They see the big picture

see the big picture

have the vision and commitment to make radical changes

leadership styles

autocratic: instructions given to subordinates. Democratic: sharing the responsibility and decision making. Laissez-faire: minimal supervision

morale

the level of confidence and positive feelings that people have, especially people who work together

self esteem

feeling that we are valued and important. When we have the recognition and respect of others

acknowledgement

public recognition and thanks especially when we have been successful

self fulfillment

By Maslow- self actualization. Means developing to our fullest potential

sense of achievement

being successful after a lot of effort

commitment

enthusiasm, determination and a strong belief in what you are doing

managers description

welcome stability, look at the details, good at supervising, four make a team

leaders description

welcome change, look at the big picture, good at motivating, four is three too many

enrichment

making something better and more enjoyable

meaningfulness

quality of being serious useful and important

enlargement

making something bigger

assignment

piece of work that you must do as part of your job

head people: innovator

solves difficult problems with creative ideas; not afraid to challenge norms; may ignore details

head people: evaluator

thinks carefully and accurately about things; listens patiently; may lack energy to inspire others

head people: specialist

has expert knowledge in key areas may be uninterested in all other areas

hands people implementer

takes basic ideas and make them work in practice; methodical and organized; can be slow

hands people shaper

gets involved quickly with lots of energy more interested in the final results then in the process

hands people: finisher

likes completing things on time on budget and to specification

heart people: coordinator

central person who makes sure everyone works well together helps everyone focus

heart people: team worker

carrying, a good listener and works hard to resolve problems

heart people: promoter

enthusiastic, sees the big picture and good at explaining it to people outside the group. can be too optimistic