Business Handbook - unit 3 - Managinh poeple

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motivation (soft skill)
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the ability to motivate others and improve morale
soft skill
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skill that is difficult to acquire and almost imposible to measure
Maslow's hierarchy of needs
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1. physiological needs 2. security needs 3. social needs 4. ego (self-esteem) needs 5. self-actualization needs
social needs
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to feel accepted and part of the group
ego needs
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recognition and aknowledgement from others, as well as a sense of status and importance
self- fulfilment
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to achieve, to develop to our fullest potential

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