unit 2 - travel (book cz. II - definicje)

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peak travel
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at times when the largest number of people are travelling
check in
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you go to desk at a hotel / airport to say you have arrived
frequent-flyer points
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are awarded by airlines to reward customer loyalty
upgrade
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a change to a better seat or level of service
lounge
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a room in a hotel / airport where people can sit and relax
boarding pass
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a card you must show in order to get on a plane
ground staff
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all the people who work at an airport but not the pilots or cabin crew
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