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address
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to try to deal with a problem or question
appearance
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the way that someone or something looks
attitude
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someone's opinion or feelings about something especially as shown by their behaviour
crack a joke
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to tell a joke
decline
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a reduction in the amount or quality of something
digress
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deviate from the subject
Field
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to deal with something such as a question or a telephone call especially a difficult one
fluctuations
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frequent changes in the amount of something
move on
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to stóp diacussing or doing something and begin diacussing or doing something different
naive
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A naive person have tends to trust other people
peak
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the time when something is at its highest or greateat level
phenomenon
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someone or something that is very impressive or surprising
public speaking
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the activity of speaking formally to large groups of people
quote
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to give something as AN example to support what you are saying
rebound
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to return to a better level or position
recover
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if a Country economy etc recovers after a difficult period it begins to get stronger and return to its earlier state
refer to
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to mention someone or something when you are speaking or writing
rhetorical question
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a question that you ask without expecting answer
sensie of humor
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the ability to know when something is funny
slump
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A sudden large reduction in amount
stabilize
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unchanged state
stress
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to emphasize something as an idea fact or detail
sum up
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to give a summary of something
turn to
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to start thinking about or diacussing something
anxious
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worried because you think something bad might happen
charisma
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a strong personal quality that makes other People like you
clarity
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tha ability to be easily understood
confidence
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the belief that you are Able to do things well
credibility
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qualities that someone hat that make people believe them
cutting-edge
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extremely modern and advance
fire up
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to make someone feel very enthusiastic
gesture
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A movement that communicates a feeling or instruction
jargon
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special words and phrase that are only understood by People who do the same kind od work
pause
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to stop moving or stop what you are doing for a short Time before starting again
sreenshot
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A photograph what appears on a comuputer screen
Word for word
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of you repeat something Word for Word you repeat it exactly as someone else said it or wrote
bonus
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extra money that you are paid in addition to your usual salary
concerned
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worried about something
contribution
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something that you do that to make it successful
dismissal
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an act of making someone leave their job
incentive
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something that makes you want to do something
initiative
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the ability to decide in an independent Way what to Do and when to do it
morale
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the amount of enthusiasm that a person or Group of People feel about their situation at a particular time
P4P
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paying for performance: encouraging workers to improve their performance for more pay
pat on the back
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praise for having done something good
quota
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an amount of something that someone has to do
telemarketing
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the activity of job of using the telephone to sell goods or services
allocate
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to officially give something to someone or to decide that something can be used for a specific purpose
brainstorm
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to develop New ideas though a discussion in which several People make lots of suggestions and the best ones are chosen
concession
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something you give or allow to someone in order to reach an agreement
conflict
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angry disagreement between People or groups
criticize
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to say what you think is wrong or bad about something
discuss
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to talk about something with someone
draw up
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to prepare and write something such as a document or plan
embarrassing
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making you feel nervouse ashamed or stupid
express
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to tell someone about feeling opinion or aim by speaking or writing about it
frankly
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used for emphasizing that what you are about to say is your honest opinion even though the person you are Talking to might not like it
grant
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to allow someone to have or do what they want
haggling
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arguing in order to agree on the price of something
hold up
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to cause a delay for someone or something or to make them late
in theory
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used for saying that something is believed to be True although it May not be True
incidentally
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used for adding related but less important information to what has Just been said
objection
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A statement that shows that you disagree with a plan
overrun
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to take more Time space or money than was Intended
point of view
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your personal judgment or opinion about something
press for
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to try in a determined Way to get something from someone
protocol
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A set of rules for the correct Way to behave on formal occasions
push around
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to keep telling someone what to Do in an unfair and unpleasant Way
reconsider
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to think again about a decision in order to decide whether you should change it
rubbish
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things that someone says or writes that are not sensible
sidertracked
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to delay the progress of something by causing People to waste Time on something else that is unimportant
stick to
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to continue to do or use one particular thing and not change it or stop it for any period of Time

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