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features
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things that a customer is particulary interested in
conformance to requirements
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being similar to what customer expect
sampling
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taking occasional small quantities for testing
spot checks
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examining a proces suddenly, without warning
waste
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materials that are left after a process and have no use
framework
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set of ideas or rules on which decisions are based
results orientation
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an emphasis on achievement, especially sales and profits
fad
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something that is popular or fashionable for a short time
cycle time
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how long various activities take to complete
design-for-manufacture
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looking at how easy it is to make a new product
supplier capability surveys
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asking suppliers are able to meet quality standards
scrap
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materials or small parts that are no longer useful
warranty claims
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the return of products, for example because they’re faulty or dangerou
outstanding quality
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really good quality
variable quality
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usually good quality but not always
inferior quality
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quality isn’t as good as other similiar products
poor quality
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bad quality
to ensure quality
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to make certain that something has quality
to enhance quality
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to improve the quality of a product
to specify the quality
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to state the quality in an exact and detailed way
to monitor the quality
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to regularly watch or check the quality of something to find out what is happening
to enhance
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to improve
outcome
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result
features
inizia ad imparare 		features in inglese
selling points
benchmarking
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measuring your performance against other companies that are 'best in class'
tolerance
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the amount by which a parameter can vary from the norm before the piece becomes a defect
iso 9000
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a set of international standards of quality
nonconformance
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when the requirement has not been met
six sigma
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the name of a well-known quality methodology, it takes a highly disciplined approach to eliminating defects
key performance indicators
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statistical measures of how well an organization is doing in particular areas
leading indicators
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metrics that predict a future outcome
lagging indicator
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metric that shows a result
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