angielski zawodowy odpowiedz na rsklamacje

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Domanda Risposta
dziękuję za list z 4 grudnia
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thank you for for your letter of 4 december
opóźnienie w wysyłce
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delay in dispatch
z przykroscia uslyszelismy
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we regret to hear
dostarczone towary
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delivered goods
nie jesteś zadowolony
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you are not satisfied
wyślemy Ci towar zastępczy
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we send you substitute goods
w zamowieniu nie bylo papieru
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There wasnt paper in the order
po rozpatrzeniu Twojego roszczenia
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after examining your claim
uznalismy
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we recognized
znalezlismy/odkrylismy
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we found
błąd w pakowaniu
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mistake in packing
zostało zrobione w naszym
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was made in our
Dział wysyłki
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Dispatch department
Już to załatwiłem
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i have already arranged
natychmiastowa wysyłka
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immediate dispatch
brakujące towary
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missing goods
Chciałbym przeprosić za
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i would like to apologize for
było to spowodowane
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it was due to
duża liczba zamówień
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a large number of orders
Pozwól mi zapewnić
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Let me assure
następna przesyłka
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next consigment
zostanie dokładnie zbadane
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will be examined carefully
taki błąd
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such mistake
więcej się nie wydarzy
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will not happen again
Mamy nadzieję, że ten nieszczęśliwy incydent
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We trust this unfortunate incident
nie powstrzyma was
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will not prevent you
od skladania kolejnych zamowien u nas
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form placing further order with us
jakiekolwiek problemy, które spowodował
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any trouble it has caused
zbadawszy ta sprawe
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on going into this matter
zawiadamiamy
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we advised you
miala dotrzec
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was to reach you
ale poniewaz
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but since
jak zaplanowano
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as scheduled
wysłane
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shipped
z wyprzedzeniem
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in advanced
powinno być tylko niewielkie opóźnienie
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there should be only a slight delay
dzial reklamacji
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complaint Department
dział Zakupów
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purchasing department
Twoja skarga została przyjęta
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your complaint has been accepted
nie możemy zaakceptować
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we cant accept
nie zostala zlozona w wymaganym terminie
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it wasnt placing in rewuired deadline
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