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Management

Is a process consisting of four managerial tasks: Planing, organizing, leading and controling used to achive organizational goals efficently and effectively, oriented torwards using resources wisely

Top management

CONCEPTUAL, HUman, technical

middle management

CONCEptual, HUman, TECHnical

first- line management

conceptual, HUman, TECHNICAL

Effeciency

A measure of how well or how productively resources are used to achieve a goal

Effectiveness

A measure of how good the outcome is, achieving the goal

types of resources

Human(T/I), material(T), financial(T), technological(I), natural(I)

managerial tasks/ functions

Planing, organising, leading, controling

managerial levels

Top, middle, First-line management

Interpersonal

figurehead, leader, liason,

informational

monitor, disseminator, spokesperson

decisional

entrepreneur, disturbance handler, resource allocator, negotiator

managerial roles

Interpersonal, informational, decissional

managerial skills

Conceptual, human, technical

Inputs

raw materials, HR, capital, technology, information

Transformation

employee’s work activity, management activities, technology and operations methods

outputs

products and services, financial results, information, human results

an organization as an open system

Inputs, Transformation, outputs

types of environment

Internal, external

factors of environment

Political and legal, economic, sociocultural, technonological

Porters 5 forces

Competitive Rivalry, Supplier Power, Buyer Power, Threat of Substitution, Threat of New Entry

Teleological order

VISION, MISSION STATEMENT, GOALS/PLANS

Mission

a main goal in an organization

Vision

describes the organization’s long-term aspirations

5 questions

primary goal, development direction, the domain, social mission, needs

strategic

general, long‐term, top management

tactical

the specification of strategic goals, middle‐term, middle management

operational

the specification of tactic goals, short‐term, first‐line management

Job design

simplification, enlargement, enrichment, rotation

Key elements of organisational structures

Work specialization, Departmentalisation, Chain of command, Span of control, centralisation and decentralization, Formalisation

organisational bonds

Hierarchic, functional, technical, informational